Case Managers

Are you interested in joining an award winning company with plenty of opportunities for personal development and lots of fun along the way? Find out a bit more about what we do and the vacancies we currently have.

Case Manager

Position: Case Manager
Location: Bath and Newcastle Upon Tyne
Contract: Permanent, full time

About the company

L&C is the UK`s leading fee free mortgage broker, offering independent mortgage and protection advice to clients over the telephone. Established for over 20 years, achieving major growth in the last decade, we employ around 850 people. We've won over 160 major industry awards since 2002 and have made the Sunday Times Fast Track 100 twice (fastest growing companies in the UK).


About the role

Working closely with a team of Mortgage Advisers, you will be responsible for looking after your own case load and diary consisting of mortgage applications. Day-to-day case management will involve:

• Delivering the highest level of customer service to L&C clients
• Obtaining mortgage updates from lenders
• Requesting documents and information from clients
• Handling client documents in a GDPR compliant manner
• Trouble shooting any cases that don’t run smoothly through your own activity and co-operation with the Mortgage Adviser
• Keeping our purpose built IT system up-to-date with all case activity
• Liaising with clients, lenders, solicitors and advisors to obtain the mortgage offer

The successful candidate should be self-motivated, extremely well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you'll have had previous experience in an administration and/or customer service role. You'll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 5 GCSEs or equivalent with a minimum of a C grade in Maths & English.


The usual working hours are 9.00am - 5.30pm with one late evening of 10.30am – 7pm once a week, with the need to be flexible when business levels demand.

Applications for this role are currently closed.