Human Resources Assistant (Governance)

Are you interested in joining an award winning company with plenty of opportunities for personal development and lots of fun along the way? Find out a bit more about what we do and the vacancies we currently have.

Location: Bath/remote

Role purpose:

You’ll be working closely with our Governance Manager and HR Business Partners. The role will have two main areas of responsibility; colleague governance and reporting (new starters/leavers & movers) and general HR administration with a particular focus on recruitment.



  • Carry out the administration of leavers in a timely manner to stop risk to the business of any leavers accessing client data via lenders/providers portals
  • Maintain accurate records of data sent to lenders/providers
  • Record current adviser 3rd Party access points ensuring that active users lists are accurate and that non L&C staff haven't gained access
  • Provide an audit trail that demonstrates the company has informed or attempted to inform all current providers of staff member’s departure
  • Maintain current staff members’ access points and requirements depending on their job role

General HR:

  • Act as first point of contact for all HR administrative queries including but not limited to; updating absence manager, change of terms & conditions of employment letters requests, return to work, probations, exit interviews
  • Provide effective HR administrative function relating to the employment lifecycle
  • Support the coordination of the recruitment including preparing offer letters; DBS, right to work, pre-employment check; preparing files for sign off and inputting details into HR system and any other associated duties that may be required
  • Support in the updating of policies
  • Maintain accurate HR records for all colleagues
  • Administer the reference process and ensure completed in a timely manner
  • Use initiative to work in a proactive manner; looking for ways to improve all administrative processes
  • Provide advice to service users on general HR queries relating to terms and conditions of employment e.g. annual leave, notice periods, pay rates
  • Ensure the electronic personnel files are maintained and archived in a timely manner
  • Assist in delegated HR projects as required
  • Develop and maintain effective liaison with Payroll to ensure they have up to date information
  • Carry out effectively all tasks delegated

Key skills and experience:

At L&C we care about our customers and therefore we’re looking for individuals who have:

  • Proven interest or experience in working in an HR function
  • Experience of prioritising workload to meet competing deadlines and providing the highest levels of customer service
  • Ability to accurately input to databases and maintain manual/electronic records
  • The ability to work in a team and have a flexible and pro-active approach to work
  • Practical and logical - able to solve problems quickly
  • Experience of handling confidential information, ability to plan and prioritise personal workload effectively
  • Analytical skills and an eye for detail
  • Confidence and the ability to communicate clearly
  • Excellent experience with Microsoft Office applications such as Word, Excel, and PowerPoint
  • Confidence in dealing with people at all levels, including Senior Management
  • Experience of building reports and presentations (preferred but not essential)
  • General awareness of risk management principles (preferred but not essential)

L&C is regulated by the FCA and is classified as an Enhanced Firm, which means that it is subject to the Senior Manager & Certification Regime (SMCR). This role is subject to the FCAs 5 Conduct rules and you will therefore be expected to adhere to them if successful in your application.