Sales Call Handler

Are you interested in joining an award winning company with plenty of opportunities for personal development and lots of fun along the way? Find out a bit more about what we do and the vacancies we currently have.


Purpose of the role:

To generate leads for L&C by telephoning new customers who have made an enquiry directly or via a 3rd party to L&C as well as contacting existing customers. You will also be required to take inbound calls as part of this job role


Principle Accountabilities:

• To make outbound telephone calls to prospective and existing customers in a timely and professional manner and transfer calls to advisers when appropriate.

• To make a positive first impression on L&C customers and demonstrate high standards of customer care with a professional and courteous telephone manner.

• To work in an efficient and professional manner that helps meet performance targets in terms of calls made and leads transferred.

• To effectively manage the new leads and holding pots in MPS and ensure that calls are made and other actions are recorded accurately.

• To action feedback to estate agents and builders in a timely manner ensuring you are updating the agent/builder after every call attempt, whilst maintaining a high level of service in a professional manner.

• To action any estate agent/builder requests in a timely manner and raise any concerns to the management team.

• Maintain positive working relationships with adviser colleagues.

• Maintain positive working relationships with estate agents/builders.

• Ensure relationship building is paramount at all times and raise any issues with the management team.

• Ensure decision in principle packs (DIPS) are issued in an efficient and accurate manner.

• To effectively manage customer care calls ensuring all actions are recorded accurately.

• To work effectively with other Outbound Callers to ensure that leads are prioritised correctly and called in a timely fashion.

• To communicate in an appropriate and professional manner with advisers when transferring leads.

• All written communications in letters and emails to be of a high standard without grammatical or spelling errors.

• To complete all administration in a timely and accurate manner.

• To answer all incoming telephone calls in a professional manner, transfer to the appropriate person accurately and efficiently.

• To check answerphone messages regularly and ensure the details are accurately passed on to the relevant person.

• To distribute all received faxes.

• To ensure efficient entering of all client details onto MPS 100% accurately.

• Ad hoc duties.



Minimum Skill List

• Communicate clearly and concisely, orally and in writing with clients, colleagues, and business contacts.

• Good, professional telephone manner.

• Good working knowledge of IT systems relevant to job role.

• Adhere to company standards and procedures at all times.

• Prioritise effectively.

• Meet deadlines and ensure work is regularly error free.

• Make confident, effective decisions within scope of job role.

• Actively participate and co-operate with others

• Build effective relationships and contribute to team spirit.

• Negotiate effectively with colleagues and outside agencies.

• Actively seek opportunities for self development.

• Provide some coaching/support to team members.


This position isn't currently open for applications.