Customer Experience Consultant
Are you interested in joining an award-winning company with plenty of opportunities for personal development and lots of fun along the way? Find out a bit more about what we do and the vacancies we currently have.
Hybrid working - Office based training moving to hybrid/remote working model
Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.
Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high five’ colleague nominations – recognising those who go the extra mile, Tastecard Memberships, holiday entitlement starting at 24 days and with your birthday off, this is a place that really rewards the effort you put in.
Right now, we’re expanding our Newcastle and Bath offices and taking on Customer Experience Consultants.
The role
As a Customer Experience Consultant, you will be the first point of contact for new and potential customers of L&C. You'll be speaking to customers on both an inbound and outbound basis, building rapport and helping them up to the point of wanting to proceed with our various services here at L&C, as well as during and at the end of their journey calling to see if we can help further.
You will be supported and trained to attain the level needed to give our customers the service we strive for. Answering enquiries and helping with the setup of cases prior to speaking to one of our advisers, you'll be the driving force in helping engage and support customers, ensuring their experience with L&C is positive and reflective of our values.
About you
At L&C we care about our customers. We’re looking for individuals who are self-motivated, well organised and have an excellent telephone manner and communication skills, both written and verbal. Ideally, you’ve had previous experience in a customer service focused role, administration experience is desirable but not essential. You’ll need to be able to work both as part of a team and on your own, and deliver a high level of customer service. We require a minimum of 6 GCSEs or equivalent with a minimum of a C grade in Maths & English.
If you're looking to jump start a career in financial services, get in touch and apply today!
Why join L&C?
Working at L&C means being part of an environment steeped in respect and equity – leveraging people’s skills so that everyone can succeed. You’ll be joining a team that puts the customer at the heart of marketing activities. What’s more, you’ll be taking our message to the customer with all the great work you do. So, when they benefit from our great mortgage solutions, it’ll be (at least in part) thanks to you! That’s a huge, positive difference you’ll be making. And you’ll get to take that satisfaction home with you every day.
At L&C we treat each other with respect and equality. We want all our employees to excel in their roles and so focus on providing a high standard of training, as well as promoting professional development and progression opportunities within the company.
