Keyfacts About Our Service

This is an important document for you to read.

LCLogoPRP.png about our services and costs London & Country Mortgages Ltd
Beazer House
Lower Bristol Road
Bath
BA2 3BA
This document explains the services we are able to offer to you as a mortgage and insurance intermediary.
1. Whose products do we offer?
Insurance
Term Assurance and Income Protection Insurance
boxwithtick.gifWe offer products from a range of insurers for term assurance and income protection policies.
box.gifWe only offer products from a limited number of insurers for term assurance and income protection policies.
box.gifWe only offer products from a single insurer for term assurance and income protection policies.
Buyer Protection Insurance
box.gifWe offer products from a range of insurers for Buyer Protection Insurance policies.
box.gifWe only offer products from a limited number of insurers for Buyer Protection Insurance policies.
boxwithtick.gifWe only offer a product from ARAG Allgemeine Versicherungs-AG Branch UK for Buyer Protection Insurance.

Mortgages
boxwithtick.gifWe offer a comprehensive range of mortgages from across the market, but not deals that you can only obtain by going direct to a lender. Our advice is limited to 1st charge mortgages and does not include 2nd charge loans or bridging finance
box.gifWe only offer mortgages from a limited number of lenders.
box.gifWe only offer mortgages from a single lender.
2. Which Service will we provide you with?
Insurance
Term Assurance and Income Protection Insurance
boxwithtick.gifWe will advise and make a personal recommendation for you after we have assessed your needs for term assurance and income protection policies and act on your behalf when you request your application is submitted to the insurer.
box.gifYou will not receive advice or a recommendation from us for term assurance and income protection. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
Buyer Protection Insurance
boxwithtick.gifWe will advise and make recommendation for you after we have assessed your needs for Buyer Protection Insurance.
box.gifYou will not receive advice or a personal recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

Mortgages
boxwithtick.gifWe will advise and make a recommendation for you on mortgages after we have assessed your needs.
box.gifYou will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of mortgages that we will provide details on. You will then need to make your own choice about how to proceed.
3. Do you need to pay us for our services?
Insurance
Term Assurance and Income Protection Insurance
box.gifA fee.
boxwithtick.gifNo fee - L&C will be paid a commission by the insurer which is a percentage of the annual premium. Our employees receive a basic salary and also receive a bonus based on a number of factors, including the achievement of sales and quality targets.
Buyer Protection Insurance
box.gifA fee.
boxwithtick.gifNo fee.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

Mortgages
box.gifA fee of £nil payable at the outset and £nil payable when you apply for a mortgage.
boxwithtick.gifNo fee. We will be paid a commission directly by the lender, which will be shown in any illustration we send you.

You will receive an illustration when considering a particular mortgage, which will tell you about any fees relating to it.

London & Country Mortgages Limited (L&C) is a privately owned company and does not have any direct, or indirect holding in an insurance undertaking. We are included in the Financial Services Register, which can be accessed on the Financial Conduct Authority's website
4. Who regulates us?
London & Country Mortgages Ltd, Beazer House, Lower Bristol Road, Bath, BA2 3BA is authorised and regulated by the Financial Conduct Authority. Our Financial Services Register number is 143002. Our permitted business includes advising on and arranging mortgages and non-investment insurance contracts. You can check this on the Financial Services Register by visiting the FCA's website: wwww.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
5. What to do if you have a complaint

If you wish to register a complaint, please contact us:

...in writing: write to London & Country Mortgages Ltd, Complaints Department, Beazer House,
Lower Bristol Road, Bath BA2 3BA

...by phone: telephone 01225 408000

If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service.

6. Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance: insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Mortgage: mortgage advising and arranging is covered up to a maximum limit of £50,000.

Further information about the compensation scheme arrangements is available from the FSCS.
 
Remortgage deals
First time buyer deals
Moving home deals
Buy to Let deals
Think carefully before securing other debts against your home. Your home or property may be repossessed if you do not keep up repayments on your mortgage.
We're here to offer our customers excellent fee free mortgage advice. Our expert advisers will help you secure the best mortgage deal whether you're a first time buyer, remortgaging your home, buying to let or moving up the property ladder. We'll help you throughout the mortgage process – no hidden costs or surprises, just straightforward, honest, mortgage advice.
Representative example A mortgage of £195,890 payable over 23 years, initially on a fixed rate until 31/12/25 at 5.69% and then on a variable rate of 6.99% for the remaining 21 years would require 26 payments of £1,274.15 followed by 250 payments of £1,417.33. The total amount payable would be £388,459 made up of the loan amount plus interest (£191,570) and fees (£999). The overall cost for comparison is 6.7% APRC representative.
London & Country Mortgages Ltd, Beazer House, Lower Bristol Road, Bath, BA2 3BA is a company limited by shares. Our Companies House number is 1988608. We are also authorised and regulated by the Financial Conduct Authority. Our FCA number is 143002. The FCA does not regulate most Buy to Let mortgages.
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Our dedication to providing our customers with a first class mortgage service has helped us win over 150 awards since 2002, more than any other mortgage broker. In fact we’ve won the most prestigious awards in our industry on numerous occasions. You can see them all in our awards gallery.
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