Protection Adviser

Location: Newcastle

Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘high 5’ colleague nominations – recognising those who go the extra mile, to our cycle-to-work scheme and generous pension contributions, this is a place that really gives back on the effort you put in.

Right now, we’re expanding our Newcastle office and taking on new Protection Advisers. If you want to take the next step in your career, this is your chance to get in on that growth.

Uncertain times call for certain measures and, for L&C customers, they come in the form of protecting the things that matter most: their homes, families and lifestyles. But being a Protection Adviser during this ongoing period of uncertainty is not only about offering L&C customers a sense of reassurance, it’s also about having a role that offers you a steady career path with clear progression.

When talking to our customers, you’ll use your empathic ear to really listen to their concerns so that you can deliver the right kind of insurance. Often a customer might not know exactly what they need, so you’ll be advising them on options such as Critical Illness Insurance, Income Protection and Life Insurance, documenting your findings and recommendations throughout the process.

As L&C is regulated by the Financial Conduct Authority (FCA), compliance is an important part of this role. You need to ensure you deliver advice within strictly defined regulatory rules and guidance, as well as adhering to the internal quality standards L&C has put in place. What’s important is that you deliver that perfect balance of outstanding customer care, regulatory adherence and impressive workload efficiency to exceed your performance targets and KPIs. That will be achieved through eagle-eyed attention to detail, a warm and friendly approach that builds rapport and trust, and really understanding each customer’s needs.

L&C is classified as an “Enhanced Firm” under the FCA’s Senior Managers and Certification Regime (SM&CR). This role will officially fall into the “Conduct” element of the regime, meaning you’ll be personally subject to the five FCA Conduct Rules if successful in your application. You may already be aware of these, but don’t worry if not. If successful in securing the role training will be provided.

In addition, as this is a customer-facing advice role, L&C has made the decision to treat all Advisers (Mortgage & Protection) in the same way, so we’ll ensure and verify your integrity, competence and financial soundness in the same way we do with our Mortgage Advisers.

We’re looking for people who can really connect with customers while following the FCA guidelines and internal procedures that keep us in line with our industry’s regulatory framework. After all, that feeling that everything is in hand and that all relevant documentation is taken care of is why our customers choose us. That’s why you’ll be an active listener who acknowledges and repeats what you’re hearing so that each customer knows they’ve been understood. You’ll lay out all the options they need quickly and simply so that they can make informed decisions.

There’s a chance you’ve developed these great people skills in a similar role – or somewhere else within the financial sector. What’s certain is that you’ll have a real interest in money matters, the motivation to deliver the perfect package of solutions time and time again, and the organisational skills to really make the most of your bonus opportunities. You’ll be a confident team player who loves the idea of developing and progressing within the industry by doing their best for every customer. You’ll be a great representative of the values of L&C Mortgages – and that’s everything you’ll need to go far here.

Working at L&C means being part of an environment of respect and equality. The standard of training is as high as it can be so that the service you’re able to deliver is exceptional. What you do with it and where you take your role from there is up to you – because there are lots of opportunities to progress.

Joining L&C means having the chance to:

• Enrol on an in-depth induction programme, and gather a proven track record of success
• Gain a CertPro, LIBF qualification upon passing an exam and become a Protection Expert within one year
• Be a part of an incentive scheme that is both customer-centric and reflective of your efforts