We’re always delighted to hear what our customers have to say about us and we know how valuable that feedback can be for prospective customers too. One of the main reasons we win so many awards for our service is the volume of positive feedback we get from our customers; it’s also why they recommend us to their friends and family. So if you’re thinking about phoning us for fee free mortgage advice, why not read some of the customer reviews below.
Mr & Mrs G, Cricklade
I approached L&C in quite a state. Our existing mortgage provider was refusing to lend on the property we had our hearts set on, due to its condition. After several weeks of appeals and time-wasting, I searched the internet for an independent broker. I selected L&C after reading very positive reviews, the fact that the service was free of charge to us and that there is a branch in nearby Bath should we be required to call in. Within a day, we were presented with a choice of lenders who would be prepared to provide a mortgage and shortly thereafter an offer was made by Santander. The whole process has been smooth, relatively hassle free (better than would normally be expected at what is always a stressful time) and the level of communication and responsiveness to our needs has been outstanding. Huge thanks to our adviser for guiding us through the initial stages and finding us a mortgage, and to our case manager for managing our case.
Mr B, Caister-On-Sea
I've never changed my mortgage before, couldn't believe how easy it was, with thanks to L & C.
Mr M & Ms T, Petworth
Your service and proactivity totally exceeded my expectations. I would be delighted to recommend you to anyone I knew who is looking for a mortgage. Well done.
Mr & Mrs S, Nottingham
Quick response to any queries - excellent, I was only recommended products that I could easily obtain which was good as it took the uncertainty away.
Mr & Mrs J, Cheshire
Connor got me a better rate at 0.99% than i had previously agreed. This and his overall professionalism exceeded my expectations.
Mrs B, Trowbridge
I think you provide an excellent service, focussing on what is right for the customer.
Mr G & Miss R, London
Our Adviser has been been fantastic throughout, very responsive, honest and extremely friendly. He went out of his way on more than one occassion to help. Took control and accountability when we needed specific help, superb customer service.
Mr C, Southam
Superb communication, knowledgeable, friendly and helpful at all times from all involved.
Mr & Mrs L, Chatham
Very impressed with the whole service, everything was so straightforward and explained fully and all hassle free.
Miss T, Shropshire
The personal touch and friendliness of all advisers coupled with efficiency and knowledge is the perfect combination
Ms T, Basingstoke
Our adviser was fantastic and made the process so simple and painless. We went from offer to exchange in 4 weeks!
Miss O, Buxton
I was very impressed by the speed of service. At the same time, I didn't feel rushed or pressured, the adviser answered and explained anything I asked. This, along with no fee, to me are very important.
Mr P, Stockport
This is a market leading service - superb speed, accuracy and efficiency. (2nd time I have used L & C) Thank you
Mrs G, Waltham Abbey
We have used L&C now for 10 years. You have always made life easier for us in mortgage switching. We would not hesistate to use you again.
Mr S, Chichester
I wanted to approach you and tell you about a recent service I had from one of your advisers. I have been working with him for a number of years doing fairly straight forward mortgages. He has always been very professional and the service very good. More recently I asked him to help me with what should have been a fairly simple purchase. However halfway through the deal the chain collapsed. In order to achieve our dreams I needed to pull together a complex set of part exchanges, re-mortgages and mortgages. As a result we needed to execute against 3 simultaneous mortgages in a complex set of circumstances. Once he finally understood the complexity he went well beyond what I would expect speaking to underwriters and applying excellent administration to the whole process. Out of everything that needed to happen the funding of the purchase was actually the smoothest part. This is down to his professionalism and diligence. We are now in our dream home and his role in that is something I will remember for a long time. Well done for a great business and thank you very much.
Mr W, Exeter
I was very happy with the service I recieved to find and secure a mortgage that was suited to my needs for my first buy-to-let property
Mr M, Coventry
Absolutely excellent team of people and kept me informed in the whole process. Very helpful and got exactly what i wanted. Thanks
Miss F, London
This is the 4th time I've used London & Country and I believe it's the best, easiest service yet.
Miss B, London
It was great that I could speak to an advisor on Sunday, and that all communication was either by phone or email, which meant I didn't have to take time off from work to see an advisor
Mr G, Birmingham
It was not just the Quality of Service I was impressed with, it was also having an Advisor and Case Manager who were both extremely helpful, responsive and excellent communicators. The Case Tracking website was invaluable, it kept me up to date and was informative. Most importantly, I could not possibly have searched for the right mortgage product for me in the time scale that I had, this has been a hassle free experience. Thank you.
Mr K, Harpenden
I was also very happy with the quality of service - great advice & personal service. My adviser even phoned me up to get our mortgage application in when he found out at really short notice that the product was being withdrawn
Mr R, Glossop
Extremely competent and responsive outfit. With every question answered and thoughtfully handled - I will certainly recommend London & Country Mortgages to any friends and family thinking about moving home. Thank you
Mr B, Chesterfield
Your knowledge and expertise was second to none regarding what mortgage would suit us and our situation, as my partner is self employed we have struggled when talking to mortgage companies in the past. Your customer care is also of a very high standard, regular emails updating us on progress, helping with paperwork and getting relevant information across etc. I will have no problem recommending you to my friends and colleagues. Thank you once again for an excellent service.
Miss K, Oldham
This is the second time we have used L&C as we were so impressed last time. Yet again we haven't been able to fault them. Our adviser has been particularly helpful, going out of his way to answer queries and I have been able to send emails knowing that I will get a very prompt response. I have never had to chase up a lack of reply. Having that one point of contact from the start is so useful. Our solicitor could learn a thing or two from your service!
Mr K, Bristol
This is the 4th time that we have used L&C and once again it appears we have landed on our feet with a deal that I would never have had the time or ability to have found!
Mr K, Essex
I will always recommend L&C to every friend who needs this service. In my opinion you do not need any improvement, all things are excellent. Thank you for your excellent service.
Mr B, Westcliff-on-Sea
very impressed with the quality of advice and inter-actions. as a very busy professional in a demanding job i did not feel my time was being wasted at any point - focused and efficient!
Mr W, Winchester
Our adviser has been exemplary! He 'cleared the fog' for me several times when I was confused! He kept me updated at all times and was patient. An absolute credit to your business in my opinion. Professional, sense of humour and no false promises. 10/10
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