Working Here

At L&C we want colleagues to find their work both fun and rewarding. Along with mentoring and training opportunities, we also recognise those that go the extra mile through our ‘High Five’ colleague nominations and in many other ways. We promote internally and succession plan wherever we can, as retaining and recognising talent is important to us.

We also offer benefits such as: Up to 25 days holiday/Cycle to work scheme/Stakeholder matched pension contributions - up to 3%/Death in service benefit.

Find out more about life at L&C by reading some staff testimonials below.


Adam Lane, Mortgage & Protection Expert - Newcastle

What were you doing before you started at L&C?

I worked at HSBC as a personal banker, which involved opening accounts and processing loans and credit cards.

How long have you been here and why did you decide to join L&C?

I’ve been working here for six years in November. I was in the very first intake of Advisers for the Newcastle office when it first opened. I decided to join L&C because I wanted to move up in the world. It’s a similar industry but working as a Mortgage and Protection Adviser is more specialist. I was also drawn by the opportunity of CeMAP training and within a year I was a qualified Adviser.


What do you do at L&C?

As a Mortgage and Protection Adviser I spend my time managing relationships with customers, discussing their requirements, and finding them the best possible solution for mortgages and protection. I spend time fact finding, researching cases and calling customers back with a recommendation.


What’s it like working here?

Really good, it’s a fast paced working environment; always very positive, with great banter in the team.


What kind of training have you had?

Along with CeMAP 1, 2 and 3, which make you a fully qualified Mortgage Adviser, there’s constant on-going development to brush up on your knowledge and expertise.


Is there room for development in your role?

There are great opportunities to move into management. Only three of the original intake of Advisers in Newcastle are still at Adviser level. There’s a lot of opportunity for progression because the company has grown so much. I chose to stay as an Adviser because I enjoy it so much.


What is the best part of your job and being at L&C?

The best bit is the people as I get on really well with my colleagues. It’s a great place to work and the pay is fantastic.


What has been your proudest achievement so far?

In 2014 I won the award for Young Achiever at the British Mortgage Awards. I was also shortlisted in 2016 for Best Overall Mortgage Broker. It felt great to be recognised.


Do you feel supported by your colleagues?

Yes, there is a lot of support on offer. As there are so many advisers there are lots of people you can ask for help, and the management are also really supportive.

David Tiley, Mortgage & Protection Adviser - Bath

What were you doing before you started at L&C?

I was studying Economics at Plymouth University.

How long have you been here and why did you decide to join L&C?

I started in late January 2018. I was contacted by an agency to see if I’d be interested in working at L&C. I’ve always wanted a career in Finance and it made sense as a career path after my degree. I was also really excited by the prospect of uncapped earnings. The harder you work here, the more you earn and there’s great potential for your future.


What do you do at L&C?

I’m a Mortgage and Protection Adviser. The job involves offering advice to people looking for a mortgage or for borrowing additional funds to work on their property. It covers quite a few things, but also protection for mortgages so that customers are able to take care of their family and pay their commitments. It’s basically advising on mortgages and purchase of new property.


What’s it like working here?

I really enjoy it! It’s very fast paced and I love that. You strive to hit targets and reach goals which is really satisfying. There’s also the Adviser of the Month Award sales meetings which are like mini awards ceremonies to recognise people’s achievements. I really thrive on being target driven. It’s great after university as well because you continue working to goals and completing training.


What kind of training have you had?

Initially the CeMAP, which is the introductory exam for Financial Advisers. The training following completion for the CeMap is L&C specific, so getting to know the systems, working on the phones, sales and protection. You need to have the right techniques and tools to be able to explain why this is important to customers and to be able to tailor it to their situation. Three’s a week intensive and then six weeks of further training. It’s intense but rewarding.


Is there room for development in your role?

Completing the initial CeMAP exam will lead to the CeMAP 2 and 3 exams. There are opportunities to progress all the way from Adviser up to Sales Manager and plenty of mid-level positions in between. You can also move between departments. There are lots of different roles available.


What is the best part of your job and being at L&C?

I enjoy going to work! I like talking to people and it’s great to be financially rewarded for doing something I enjoy. I love that I’m doing something I’m knowledgeable about and good at. I get on very well with my colleagues and it’s a fun environment with like-minded people.


What has been your proudest achievement so far?

I won Best Newcomer at the biannual sales meeting – I got a bottle of champagne and it was really nice to be recognised. I’ve also won Adviser of the Month a few times, so I have a few bottles stored up for parties now!


Do you feel supported by your colleagues?

Yes, definitely. There’s such a range of expertise, people who’ve been here for more than ten years. There’s a whole spectrum of knowledge. If I need help that’s incredibly useful. We have team targets so you’re willing your whole team on to do well because you’re all rewarded for hitting it. It’s a great support network. You also get teamed up with a ‘buddy’ who covers you if you’re away. They’ll help you and pick up for you while you’re on holiday or if you’re sick. You can trust your team completely.

Sophie Banwell, Senior Case Manager - Bath

What were you doing before you started at L&C?

I was a manager at a shoe shop in Bath. When I left school I joined their management scheme and was there for 18 months.

How long have you been here and why did you decide to join L&C?

I’ve been here for two and a half years. During that time I briefly worked as a temp while I explored one of my personal interests. They were very understanding and I came back full time a few months later. The hours are great and it’s really easy to work your social life out around it.I decided to join because it was exciting, a really big, well known company with great opportunities and progression. I wanted to get into the admin side and loads of people I knew worked there too.


What do you do at L&C?

I’m a Case Manager, so when an application has been submitted we manage it right up to offer stage. We deal with document requests and liaising with customers and lenders.


What’s it like working here?

I really enjoy it, it’s busy and fast-paced. I thrive on pressure and the days go by so quickly. The best bit is the team as we’re all friends and we go out together after work and on weekends. It’s really sociable.


What kind of training have you had?

When you first start as a Case Manager you do a four week training programme where you’re partnered with someone and shadow them as they work on cases and they train you up. After two to three weeks you’re given your own cases while you sit with a trainer. After four weeks you’re on the job! But you’ll definitely be ready for it by then as you’re really well supported. New people sit with a Team Leader and there’s always someone around you can ask for help.


Is there room for development in your role?

Yes, you can progress through levels one to three of case management, then Senior and Team Leader. There’s also a lot of progression to Mortgage Adviser positions and Case Managers are really good at it because they have so much background. There are lots of internal opportunities. I’ve recently been promoted to Senior Case Manager and moved into the High Net Worth and Credit Repair Issues team.


What is the best part of your job and being at L&C?

When a case goes to offer it’s really satisfying. You’ve put in a lot of effort over four to six weeks, building up a relationship with the customer and it’s really rewarding. I love working with my team, I get such a good vibe and energy from them.


What has been your proudest achievement so far?

Being promoted to Senior Case Manager. It was a new challenge and out of my comfort zone and I was really nervous in the interview, but I’m so glad I went for it! I felt like I had been recognised for my hard work and competence and really appreciated it.


Do you feel supported by your colleagues?

Definitely, the Senior Customer Support Manager is amazing, the Team Leaders are great. Everyone’s been new before and they all understand and there’s always someone to help you. You sit in your ‘buddy group’ so you never feel alone. I’ve never asked a question that went unanswered.

Lindsay Butterworth, Senior Sales Call Handler - Bath

What were you doing before you started at L&C?

I worked as a travel agent in South Africa, I moved over to the UK with my husband and his little boy.

How long have you been here and why did you decide to join L&C?

I will have been here for two years in February. The recruitment agent said that L&C really looked after their employees and that it was a fun place to work. She wasn’t wrong! When I met James and Scott at the interview they gave me a really good vibe about the place. They also reassured me that as a call handler it wasn’t a hard sales job at all; customers contact you for advice and you call them back, L&C isn’t the kind of company that does that.


What do you do at L&C?

I’m one of three Seniors in the MASST department. We take inbound calls and set up cases for people looking for mortgage advice. We also make outbound calls to people who’ve requested it. We deal with people who’ve been referred by estate agents or have completed the online Mortgage Finder and need to speak to an Adviser.


What’s it like working here?

I enjoy it; my colleagues are great to work with. The company has been brilliant too so no complaints! Every day is different. It can be quiet at times but other days you don’t stop. We all work together as a team to get the work done.


What kind of training have you had?

In my team we’re trained to do outbound calls, setting up cases, online enquiry forms and general admin. We also have Complaints Procedure training coming up. You’re never just thrown into anything, you’ll always be prepared.


Is there room for development in your role?

Yes, I’ve already moved into a senior position. Lots of people in the department have moved into other departments as there are lots of opportunities. Also, if you aren’t successful in your application the first time, you’ll be advised on how to be successful the next time.


What is the best part of your job and being at L&C?

I really like doing the admin and feeling that I’m helping to get things sorted in the background, keeping things neat and tidy. I like getting customers through to the right people and knowing that I’ve helped. My team can come to me with an issue and as a Senior I can help them. We’re all really good friends and regularly go out for drinks. The next night out is coming up soon! I’ve made some really good friends here.


What has been your proudest achievement so far?

Becoming a Senior so quickly; I didn’t think I’d progress as fast as I have.


Do you feel supported by your colleagues?

Yes, definitely. If one of us is having a bad day or you have too much work to do they’ll jump right in and help you – especially the Seniors because they have a lot to do. If managers aren’t in we have to lead the teams. But we’re never on our own.

Kieron Goodwin, Pre-Applications Team Leader - Bath

What were you doing before you started at L&C?

I was a reel machine operator for a medical equipment company.

How long have you been here and why did you decide to join L&C?

I’ve been here for six years. I heard from a friend who worked at L&C that there might be a position available and he gave HR my CV. I started as a Sales Support Assistant which was a bit like an apprenticeship as I got to move around different departments as part of my job. I’ve worked in lots of other roles since then.


What do you do at L&C?

I’m Applications Team Leader, so I manage the Pre Applications Team which is part of the Compliance department. The team work on auditing customers’ mortgage applications, which is a very detail orientated job. My own job involves monitoring their output, making sure the waiting list is always at zero, carrying out reviews and encouraging my team.


What’s it like working here?

It’s great! The support and help you get here is so much better than elsewhere. The work atmosphere is great, it’s relaxed but people get on with their work. You don’t get the pressure that some companies put on their staff. I’m happy coming into work every day. I also enjoy socialising with colleagues outside work and I play football with the L&C team.


What kind of training have you had?

I’ve had one-on-one training from my line manager and HR have taken me through management training so that I’m up to date with management best practice.


Is there room for development in your role?

I’m continually learning more about management theory and improving my skills.


What is the best part of your job and being at L&C?

The help and support from L&C including HR, payroll and everyone else. I’m given a lot of freedom in how I manage my team but never feel alone in doing so.


What has been your proudest achievement so far?

My team are operating at 30% greater efficiency than we were at the start of the year. It’s a great team effort and achievement.


Do you feel supported by your colleagues?

Yes, we socialise as a team in and outside of work frequently. We go out for lunch sometimes and have drinks after work. I can go to my manager in complete confidence if I have any issues and know I would be 100% supported.