We know how important it is for you to have an idea of the some of the best mortgage rates that may be available to you.
Doing a good job is important to us, so we’re always delighted to receive positive feedback from our customers.
Here's what some of them have been saying about us recently.
“Very quick and smooth process, much easier than previous experiences where I've dealt directly with the lender. Would highly recommend ”
“The entire process has been well managed. Our Adviser at the outset worked out our requirements and met them - he assisted by also completing the application form. The mortgage tracker (application) and our Casemanagers prompt acknowledgement of receipt of documents - and the successful end result. We knew from previous experience it would be good and so it was this time too!! ”
“I have worked in the mortgage industry for 15 years and have dealt with various lenders, solicitors and brokers. I am CeMAP, CeRGI, CSP and CeRCC qualified so when I say that the service I have received from my Adviser and Case Manager has been nothing short of elite, I mean it. L&C are simply the 'one stop shop' and not only will I use them again (immediately as it happens), I will recommend to my customers that they do the same”.”
Net Promoter Score (NPS) is a gauge many businesses use to measure customer satisfaction.
A Net Promoter Score greater than +50 for the banking / finance industry would be considered excellent * so we're really proud of our score.
* Source Satmetrix 2019
as at 31/03/2020
I think you provide an excellent service, focusing on what is right for the customer. Read more