I got a mortgage through L&C in 2012. A first-time buyer, the experience had been pretty painful up until then. I worked as a TV freelancer on short contracts, and despite a healthy deposit, I found banks wouldn't touch me with a bargepole, despite hours of talking and endless forms. A co-worker suggested L&C, and I spoke to Marcus from the Bath office. He was realistic but encouraging – and got me a very reasonable mortgage with Abbey. I was so thankful – it got me on the ladder, and meant my savings were finally going into my own house rather than a landlord’s pocket. The rate Marcus got me meant I was eventually able to pay off the mortgage, and means I am in a much better position to move up the housing ladder in the future.